Customers are responsible for the vehicle up until check in by a qualified Van Horn Rental employee.
Any payment made is eligible for a free full refund up to 5 days prior to departure date, after that is a 75% refund up to departure date. Cancellations are subject to a cancellation fee of 25%.
Customers must return by the time of pick up or incur another days charge, for example, if pick up is at 9am, it must be returned by 9am on the scheduled return date, in order to avoid another day’s charge.
The condition of the vehicle is documented on day of pick up and signed by the employee and customer.
Customers are responsible for damages and anything found that is not how the vehicle went out, within reason, which will result in other charges to fix the problems.
Gas is $9.00 per gallon plus tax, please bring it back with the same amount of gas.
If a customer needs to extend their rental for any reason, they must call as soon as they are able and accept extending charges on their card that day.
